![]() ![]() ![]() ![]() “Transformation of the WFO market is expected to heat up, especially due to the digital transformation, RPA and AI. NICE WFO can be deployed in a cloud environment or on-premise based on the needs of the customer. NICE WFO uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, training, coaching, assessments and incentives, based on the individual agents’ identity. This is achieved by recognizing performance gaps, delivering targeted coaching, predicting workloads and scheduling staff. NICE WFO is a portfolio of tightly integrated solutions, enabling organizations of all sizes to improve their effectiveness and productivity. ![]()
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